In today’s corporate world there is a greater necessity to express and impress. Today’s market has a special demand for customers hence it’s always referred ‘customer as a king’. So for an organisation, an industry, companies need their staffs to be highly impactful to please their customers to maintain cordial relationship with them for long term benefits. ‘Impress’ is a training programme that can impact to imprint the art of impressing and enhance the skill to maintain good customer relationship in the long run.